Analysis Grit And Mindset - 1329 Words

Kiara Edwards Ms Milliner EES21QH-04 January 17,2017 Grit and mindset are put under the same category which is positivity.Grit is for one that has more determination than another,they are relentless with the things they do and put in the effort,for example,Winkler states Gritty individuals are tortoise like,distinguished by their propensity to maintain â€Å"effort and interest over years despite failure adversity and plateaus in progress.†(Paragraph 4) This quote implies to the definition of grit that a person who is full of grit will try their best to prosper at their goals.Mindset can be very similar in many ways but only in fixation,mindset is when a person is fixed on a particular goal that is set in their mind as a path to†¦show more content†¦The fixation about being gritty is to be relentless of such things as effort.It also takes persistance.In Shakspears Othello,each character has either grooth mindset,fixed mindset or show grit within the play..The play circles the love between the two othello who is a moor and desdemona who is a venetian .In order to break them up the people who surround them go to drastic measures to break them apart.One Character that shows a growth mindset at one point thorugh out the book was cassio.He shows a growth mindset by when getting fired from his job he was able to reevaluate himself and not mope about it he was able to ask for the help of desdemona the person he felt the most closes to.A growth mindset proves that instead of setting yourself up for failure you have the potential to get back on your feet,this is felt to pertain to cassios character because he shows persistency within the story. Another character that shows an example of mindset is brabantio,he shows a fixed mindset when it isShow MoreRelatedThe Case For Gritty, Growing Students1374 Words   |  6 PagesGrowing Students The questions of learning and intelligence have long been debated since education has ever existed. That learning leads directly to intelligence is an assumption which has not been subject to adequate scrutiny. Typically, a fixed mindset believes that an intelligent student is one who invests less of almost about everything to not only succeed but also to achieve outstanding results. That is, by studying less an intelligent student is expected to know about study subjects enoughRead MoreFood As A Racial Identifier In Invisible Man. For Many1187 Words   |  5 Pagesattempts to order foods that are not from his traditional background: poor, black, and southern. One scholar and professor named Dr. Beth A. 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Audit for Business Analysis

Question: Case study on "Audit for Business Analysis". Answer: Introduction Founded in 2006, Netherlands, Buurtzorg tends to be one of the unique district nursing system that has been able garn international claim for being a nurse led and cost effective health system (Buurtzorg, 2015). Hence, this point has led to a particular interest in UK, where there is an enormous challenge of meeting the needs of the ageing population that is growing susceptibly and developing complex conditions (Marshall, 2016). Therefore, Buurtzorg has been able to transform the home based health care into a system that creates an innovative method for nursing care homes. Buurtzorg success comes as a result of them being connected to competent nurses and clients who develop a positive and proactive approach to solutions that tend to be effective, sustainable and holistic (Buurtzorg Inc, 2015). Organized in a small team of 12 nurses located in the neighborhood size, Buurtzorg nurses have been able to bring a ground breaking synergy and expertise in direction and connection of the rel ationship between care givers and clients (Buurtzorg Inc, 2015). Buurtzorg has also drown success of reducing the administrative burden for the nurses, they have also led to the improvement of quality care and maintained high satisfaction of their employees. Buurtzorg success tends to be reinforced by the innovative IT systems and their ability to work without the management structure. It would be of significance if we could look at the background of the organization and clearly outline the model in Buurtzorg. Background-Organizational Analysis In Netherland, the home care issue tends to be a national benefit thats funded by the tax revenues. Therefore, in the 1980s the Dutch community nurses decided to consider the autonomy to work closely with patients and their families. But due to marketing incentives there was the introduction of reduced costs, home care became highly regulated by the government, and the reimbursement was tied to an individual nurse action and services (Ironside, 2015). Hence, this led to the fragmentation of care, there was more paper work and less time was spent on patients care. Therefore, the growth of dissatisfaction among the home care nurses created an opportunity for the introduction of new methods of delivering care. Jos de Blok, a home care nurse who had some experience in management and some background of business administration, had for long carried a vision of a new care system that nurses would apply in the provision of community care based on self-directed teams (Buurtzorg Inc, 2015). There was also the support of infrastructure that could enable the new technology and reduce the administrative oversight. After years of him planning and establishing the financial model that would work best in this system of care. De Blok and his partners created the first team known as Buurtzorg team. Gonnie and Ard, were the people responsible in developing the lean technology, thus they were able to administer their system and operate the organization intranet and the clinical document platform known as the Buurtzorgweb (Buurtzorg Inc, 2015). The first two pioneer nurses for Buurtzorg nurses were Edith and De Blok. Analysis carried by government surveyors show that Buurtzorg patients tend to be highly satisfied. Further survey by them also show that employees workforce have been able to satisfy the organization compared to any Dutch company with over 1,000 employees (Iyamu Tatnall, 2016). The model has also led to savings in the country. According to Netherlands insurers pay, the Buurtzorg nurses have been able to meet patients demand more than any other organization offering health care. We can conclude our background analysis that Buurtzorg organization strategy has contributed to their extraordinary success. Consider their starting point where they had one team in the outcast of Almelo in 2007, Buurtzorg has been able to expand its territory to the national level as of 2015, with over 8,000 nurses and 700 teams. Statistics show that as of 2014 they had taken care of 65,000 patients (Buurtzorg Inc, 2015). Therefore, the Buurtzorg strategy has become global and some countries are adapting this strategy. Hence, the Buurtzorg model tends to create a new management approach that is simple, and there is a wide organizational structure that offers them a wide range of services that is enhanced by the technology available (Fleming, 2014). The Best Practice Model in Buurtzorg Home care services in Netherlands are often offered to patients needing temporary health care services after being discharged from a hospital. Some of these patients may be suffering from chronic conditions which require critical medical services, other have dementia, and individual who need end of life care (Buurtzorg Inc, 2015). The home care organizations that are in contract with the government funded insurance firms must offer 10 different home care services. Hence, the number of authority hours depends on a patients assessment (Frederick, 2016). For most healthcare firms they have deployed nurses to offer services that require their skills and knowledge, therefore this reduces the cost of personnel in terms of performing other services (Smith, 2008). Hence, having different caregivers coming at different intervals for patient evaluation tended to jeopardize the continuity of care. According to (Pierce, 2010), most patients and nurses were dissatisfied with the existing traditional home care model. Buurtzorg health care delivery system has created a unique radical approach to this issue of home care. Jos de Block goal when coming up with this model was to bring a holistic, neighborhood approach that provides services that satisfies patients independence (Buurtzorg Inc, 2015). This is made possible through training in self-care and the creation of networks that use neighborhood resources, and completely rely on the provisions of professionalism by the nurses. Perhaps it would be vital if I could outline some of the goals and structure of Buurtzorg Care Model. Goals Structure Maintenance of patients independence Ensure that there is proper training of patients and families in self-care. Rely on nurses professionalism. Create self governance teams of nurses so that they can offer medical and supportive care services. Independent teams with a maximum of 12 nurses taking care of 50-60 patients. There is a small back office that handles the administrative acts. Coaches must be available so that they can solve problems that may arise. Always relies on IT systems so that they can monitor any online schedule, document nurses assessments, and ensure there is effective billing. Hence, Buurtzorg nurses in this model are responsible in conducting a wide range of services including: assessing of patients needs, developing and implementing their care plans, providing services as needed and generating documents as required for ease facilitation of care and billing (Buurtzorg Inc, 2015). Buurtzorg model also collects data of their patients, satisfaction after patients completion of the course of care. There is also the model information technology that enables easy scheduling, documentation and billing. Based on this model, nurses dont need to report to their managers because their working hours are being tracked (Gladon et al, 2014). Nurses are also paid accordingly in terms of their education levels, there is also standard annual increment and bonuses are also paid based on how long one has been working with Buurtzorg. The surplus revenues that the firm creates from the model is used for nurses education and team projects so that there can be improvement of com munity health and advancements in organizational innovations (Buurtzorg Inc, 2015). Therefore, the application of this model to Buurtzorg health centre offers them the ability to regulate themselves, maintains a flexible work arrangements so as to meet the patients and nurses needs (Shirley, 2011). According to the model, there is the need of nurses coming up together so that they can review patients cases and discuss their problems, therefore, this provides them with adequate knowledge of their patients and meet the satisfactory needs of their patients. Maxim Healthcare Service Case Analysis 1.1 Company Overview Maxim Healthcare Services is a healthcare firm that provides healthy home, medical staffing and wellness initiatives to the community of US (Maxim Health Inc, 2011). The health firm tends to offer home personal care through the management and treatment of conditions through skilled nurses, medical social workers, therapists and some home health aides. They also offer non medical care services to the old, new and expectant couples and other individuals suffering from other conditions (Maxim Health Inc, 2011). The medical team also has facility service such as allied health staffing, governments staffing, executive placement, administrative staffing and clinical research consulting and staffing. Structure Founded in 1988, Maxim healthcare is roughly made up of 20 different brands and an approximate of 360 offices nationwide. In the year 2009 the company made a significant restructuring where there was the appointment of a new CEO, and also several senior leadership positions such as CIO, CFO, CCO, CMO AND COO (Maxim Health Inc, 2011). Hence, the expansion of the leadership structure has made the company focus on some additional compliance and ethics (Martinson et al, 2012). The support of the compliance focus has also to them structuring new softwares that play a significant role in the monitoring and billing, so as to enhance quality patient care. The restructuring of the companys compensation program has also made employees be recognized in a number of excellence areas (Martinson et al, 2012). The significance of the companys structure has led to them expanding and realigning their resources. Hence, they have been able to effectively manage and achieve the health compliance standards of delivering quality health care. Thus the success of their structure mainly comes as a result of the division the teams into two the clinical team and the management team (Maxim Health Inc, 2011). The combination of these two teams results to delivery of high quality health care for their patients. SWOT analysis SWOT tends to be a strategic tool in the analysis of any company or business. In this case, SWOT analysis will show the strength, weakness, opportunities and threats that the firm might face. SWOT analysis for our firm may offer them with unique abilities of competitive advantage. Strength There tends to exist a strong distribution and sales channel. There is the viability of high growth rate for the company. The application of their strategy also reduces the labor cost. Weakness The cost structure tends to be expensive for the firm. The tax structure is also not appropriate for the firm. The existence of a competitive market tends to affect them. High loan rates may also be possible thus affecting the firm. It is also hard to maintain their brand portfolio. Opportunities The growing economy may positively influence their activities. The growing of the global market may be a new opportunity for them expanding their activities. Their ability to offer new products and services is also an opportunity of them growing. Threats The rising cost of raw materials tends to be a challenge for the company. Fluctuation of prices is also a threat to their operations. They may also face the issue of less financial capacity. The increasing costs of medical services may tend to discourage people to go to hospital, thus firms will experience low patients numbers accessing their facilities. Situation Undertaking a situational analysis of the health centre tends to describe and analyze the situation in regards to the health services being offered. Therefore, there is collection of different aspects of information so that there can be the provision of the overall picture of the organizational goals. Therefore, situational analysis is a primary assessment of health services that need to be addressed. Hence, it tends to explain the happenings and factors that facilitate or prevent progress into the company (Maxim Health Inc, 2011). Thus it tends to highlight the problems and needs of the health centre so that the decisions made can be effective. Therefore, the existence of an information service department in this hospital made up of 104 employees meant that it was hard to maintain consistency application of the best health practices (Maxim Health Inc, 2011). Therefore, with the legacy of project management system it was hard to determine whether goals and deliverables of the company were in line with the health business. The executive team was also unable to determine the visibility of the work done by the nurses and physicians. Observation My observation in such a case is that not only does the organization face visibility problem, but there are other challenges such as: Poor time tracking- where there is no consistency and no method is available for tracking the employees work or the application of firms base work. There is no request management- this means that they lack a comprehensive system that can track the patients request, making it hard for them to rank and prioritize their patients. Inefficient resource management comes as a challenge because there exist little transparency into the companys capacity, resource allocation leading to poor visibility in the future demand plans. Best Practice Model in Maxim Centre It is essential for the Maxim team to identify the best support tool for its projects and resource management so as to establish a perfect solution. Therefore, the best solution after carrying out critical analysis that can help the company is through application of a cloud based solution, ultimately known as Innotas. This model is quite vase for its strong market recognition, ability to fast time their value and proper matching functionality that meets some of the organizational needs such as: Development of a sophisticated request management which has the ability to score and prioritize patients and projects, so as to ensure that resources are working on the right projects and at the correct time. The implementation of the model means there will be strong time tracking that enables the tracking aspect of each activity the company conducts. Hence, there will be more accountability, increased productivity and reduced operation cost. There will also be robust management of resources where there will be the existence of planning scenario of demand and capacity for patients services. Implementation Process of the Innotas Model in Maxim Healthcare The implementation of this model needs us to consider five steps for the implementation process. They include: analysis of the situation, setting up the objectives, appraisal options, setting the tasks and monitoring an evaluation of the model. Situational analysis in our case shows that Maxim healthcare centre is suffering from the challenge of maintaining consistency of the correct application of health standards. Therefore, it becomes a challenge for them to set out a clear objective in terms of the health business standards. This issue also leads to the rise of poor visibility of the work the employees undertake. Therefore, in this stage of implementation cycle one evaluates all factors that impact the organizations catchment in regards to healthcare delivery (Lustig, 2015). After critical evaluation of the situational arising, before implementing the Innotas system it is vital for one to perhaps consider looking at the organizations priority and objectives settings, so that he or she can determine whether the set out system to be implemented is in line with where the company wants to be in future. Therefore, in this stage we look at the pros and cons of the model and try to evaluate whether the model can be effective in the eradication of the challenging situation (Fleming, 2014). After setting out a clear priority and objective setting as to whether the strategy fits in eradicating the challenge. It is also necessary to look at other means that could be applied so as to establish the standing point we are in and try to evaluate the best ways that our model could yield greater results (Ironside, 2015). Hence, in this case we could perhaps consider advancing the Innotas strategy through innovative methods so as to gain more results beyond our recognition. Setting of tasks is also a vital step in the implementation of our program. Here, we tend to clearly allocate each employee a duty. By allocation of duties it means there will be ease supervision of how the model is being channeled through the organization so as to reduce the levels of challenges the firm is facing (Hickey, 2009). This step also tends to show the time a particular task is to be done and by whom. Hence, there will be ease tracking of the person who committed a default in regards to a particular task. Monitoring and evaluation of the results pertained from the model. In this step considering the Innotas strategy, monitoring and evaluating of how its conduct also tends to be a critical factor (Martinson et al, 2012). Therefore, in this stage one will be able to determine whether the model is directing us to the correct directions and if there is achievements of the desired results from the model. Therefore, implementing the Innotas model using the above strategy will enable Maxim Healthcare to achieve their desired aim of having a standardized and centralized tracking system, they will also be able to effectively measure and manage their patients request, and there will also be ease allocation of resource time and overall management of the projects. Hence, they will be able to keep track of their time spent and be able to gauge the investments that are available. Potential Benefits The implementation of this model means there will be great transparency in the company. Robust reporting is also evident meaning that it allows productivity and meeting of the budget requirements so as to achieve significant cost savings. There is visibility after the implementation of this strategy in the company. Working on the highest priority projects is also evident thus allowing staff to work in more strategic projects freely. Challenges The challenging issue in this case is that the adaptation of this strategy by other firms means they will be on the same level of being competitive advantaged (Shirley, 2011). Hence, they may need to develop more systems to keep them competitive. Conclusion The analysis carried out across these two health firms is based on a spatial modeling where there were some gaps that existed (Navarra Ferrer, 2015). Therefore, through solid understanding the planning teams of the two firms were able to come up with where the current needs are across their firms. Therefore, the planning teams set out some tangible proposals that were later implemented in these organizations, thus leading to the yield of positive results. Analyzing is also another vital step that has enabled us to understand the guidelines and planning conjunction initiatives across these two cases. References Navarra, T, Ferrer, M. L. (2015),An insider's guide to home health care. Thorofare, NJ, SLACK. Gittell, J. H. (2009),High performance healthcare using the power of relationships to achieve quality, efficiency and resilience. New York, McGraw-Hill. Mcginn, P. (2009),Partnership of equals practical strategies for healthcare CEOs and their boards. Chicago, Health Administration Press. Shirley, D. (2011), Project management for healthcare. Boca Raton, CRC Press. Glandon, G. L., Smaltz, D. H., Slovensky, D. J. (2014),Information systems for healthcare management. Umbach, G. (2006),Successfully marketing clinical trial results winning in the healthcare business. Aldershot, Hampshire, England, Gower. Lee, R. H. (2009),Economics for healthcare managers. Chicago, Health Administration Press. Bigelow, J. H. (2005),Analysis of healthcare interventions that change patient trajectories. Santa Monica, CA, RAND. Harrison, J. P. (2010),Essentials of strategic planning in healthcare. Chicago, Ill, Health Administration Press.

Mexican Police Corruption an Example by

Mexican Police Corruption by Expert Lilliana | 14 Dec 2016 Mexican citizens have taken to the street to complain of mistreatment not by criminals, but by the police. It seems like the only people getting justice are those that can pay for it. Unfortunately, for Mexico, corruption has reached a point where it's often difficult to tell the police from the criminals (Fox to fight Mexico's police corruption, 2000). Unless a change is made, Mexico will be unsafe for both visitors and its own citizens. Why does such corruption exist in the Mexican police force? The answers lie in decades of drugs and nepotism among Mexican officials. Need essay sample on "Mexican Police Corruption" topic? We will write a custom essay sample specifically for you Proceed Some of the actions of the Mexican police are incorrigible. In some of the most publicized cases of abduction in recent years, the kidnappers have turned out to be rogue police officers (Fox to fight Mexico's police corruption, 2000). In 2002, forty-one police officers and their chief were arrested for protecting drug shipments, taking bribes and even executing people (Peet, 2002). Two years later, the Associated Press reported that an entire police force was acting as assassins for drug gangs near the US-Mexican border (Romer, 2004). All thirteen officers were arrested, revealing the heart of a long-corrupted police force that had become lured by drug money.. Undergraduates Frequently Tell Us: I'm don't want to write my essay now. I don't have the time Professional writers suggest: Entrust Your Essay Paper To Us And Get A+ Many theories have been used to explain why the corruption in the Mexican police force is so horrible. Mainly, these theories center around two main concepts: 1) the fact that most of the promotions have been due to family nepotism or as favors for friends (Fox to fight Mexico's police corruption, 2000) and 2) the money from the drug underworld was too tempting to turn away from (Romer, 2004). Most researchers agree that the drug money is responsible for the high levels of corruption. For example a report by the General Accounting Office in 1998 found "...several studies and investigations of drug-related police corruption found on-duty police officers engaged in serious criminal activities, such as (1) conducting unconstitutional searches and seizures; (2) stealing money and/or drugs from drug dealers; (3) selling stolen drugs; (4) protecting drug operations; (5) providing false testimony; and (6) submitting false crime reports" (General Accounting Office, 1998, p.8). Mexican criminal justice expert Jorge Chabat acknowledges that money from the drug trade has infested every aspect of Mexican law enforcement. Police corruption is a very old problem. It was there before drug trafficking, we have to say that. It is a legacy from the colonial period, and in Mexico we have not been able to solve that problem. This problem has been aggravated by the presence of drug trafficking, because they have a lot of money and they can corrupt anybody. Even the army has been corrupted. Not to the same degree as the police, but even the army has been corrupt (Flakus, 2006). The reasons for this tendency have also been studied. Basically, Mexican police have always been poorly trained, equipped and supervised. As a result, they are unable to stand up to organized crime and political bosses, who have far more power, influence and resources than the officers have. They have also failed to secure appropriate backing and support in the Mexican Justice System. As a result, the public has basically no faith in the police or the courts (Flakus, 2006). If drug money has created the problems, how can the problems be fixed? Data from the drug sector and criminal justice sectors have been used to analyze and answer this question. However, there are always limitations in using self-reported data from criminals. One cannot be certain that they are answering honestly. The data from the criminal justice sector are more reliable, but probably underreported due to the tendency to cover up institutional crime. One thing is certain, the answer to the problem of the corruption of the Mexican police force lies in drug enforcement. Police involvement in drug crimes will fall if the drug business fails to turn such high profits and if the risks and consequences of being caught increase to an unacceptable level. Some researchers feel that the war on drugs itself has exacerbated the problem. Peet, 2002, claims that the corruption of police, intelligence services, courts, politiciansresulting from the War on Drugs has become almost normal, to be expected, in any country waging War on Drugs. According to the US Drug Enforcement Administration, Mexico is the main source of marijuana smuggled into the United States and is the major route for most cocaine coming north from Colombia and other South American nations. The illicit trade produces tens of billions of dollars that support small armies of drug cartel gunmen as well as corruption (Flakus, 2006). Many refer back to the day so of Prohibition to draw comparisons between the corruption in the Mexican police and in 1920s America. In that case, outlawing alcohol created a greater demand for it which only empowers those people ruthless and determined enough to supply that need They cite Al Capone as having a similar grip on Chicagos police force in the 1920s as the drug bosses have on the Mexican police today (Peet, 2002). Some go so far as to push for legalizing some drugs. As long as there is legal prohibition of drugs, there will be a black market drug trade which will remain extremely profitable, tax-free, and powerful. As the trade flourishes the cartels buy off more and more law enforcers (Peet, 2002). After all, the US repealed Prohibition in 1933. If drugs such as marijuana were legalized, the need to resort to underground and desperate means to get them would be eradicated. The muscle men of the drug lords would no longer be necessary. However, this answer is a very hard sell in both Mexico and in the United States. In 2000, Vincente Fox won the Presidential election in part because of his election platform to stop police corruption. His advisor is Sergio Aguayo, a law enforcement expert. Aguayo claims that the corruption in the Mexican police force runs so deep it would be better to dismantle the existing system and rebuild it from scratch (Fox to fight Mexico's police corruption, 2000). Fox and Aguayos restructuring plan calls for the development of a new Security and Justice Ministry which would assume responsibility for domestic security and all federal police. The current police force is the sad product of over seventy years of corruption. It will take a lot of hard work and dedicated inpiduals to overcome these odds, but Fox is confident in Aguayo. Officials in the Fox administration admit that police still sometimes use torturous force against people to get them to confess to crimes despite a lack of evidence (Pushing for Due Process and Accountable Police, 2006) There are, however opportunities for change, as new administrations at all levels, and even the PRI begin to recognize that they need to seek new models for policing, or risk losing voter support (Flakus, 2006). However, it will take a long to prove that the police force can turn itself around. Chabat says that Mexico needs to build institutions from the ground up to encourage law enforcement and reduce corruption. He cautions that this time of system building takes time, adding that it could take more than ten years to see significant improvement. Professor Celia Toro of the Colegio de Mexico's Center for International Studies agrees. She says that a better police force will grow out of a better legal system (Flakus, 2006). The police force in Mexico is certainly not doing its job. If reform does not occur soon, the country will be reduced to one that is terrorized by drug lords and corrupt, self-serving officials. References General Accounting Office. (1998). Report to the Honorable Charles B. Rangel, House ofRepresentatives, Law Enforcement: Information on Drug-Related Police CorruptionWashington, DC: USGPO. May, p. 8. Peet, P. (2002). Police Drug Corruption. Drugwar.com. Available from http://www.drugwar.com/pcopdrugcorruption.shtm [Accessed 2 August 2006] Pushing for Due Process and Accountable Police. (2006). Human Rights First. Available from:http://www.humanrightsfirst.org/mexico_policing/mex_policing.htm. [Accessed 2August 2006] Romer, S.E. (2004). Mestizos are Different: Legendary Corruption of Mexican Police. Available from http://www.nationalvanguard.org/story.php?id=1893 [Accessed 2 August 2006]

A Working Report on Grameen Phone Community Information Center (Gpcic) Essays

A Working Report on Grameen Phone Community Information Center (Gpcic) Essays A Working Report on Grameen Phone Community Information Center (Gpcic) Essay A Working Report on Grameen Phone Community Information Center (Gpcic) Essay have worked in Grameen phone Community Information Center ( GP CIC) as an intern from 1st June to 31st August, 2008. During this limited time, the completion of this report was possible because of the cooperation of many people. I offer my most sincere admirations to all of those who provided their invaluable advices and encouragements in this endeavor. I am truly grateful to all the employees of Grameen phone Community Information Center (GP CIC) especially my super visor, Mr. Md. Shafiqul Islam Sikdar. And to end with, I would like to express my extreme appreciation to my honorable supervisor, Mr. Md. Sohel Islam and to my respected instructor Mr. Md. Muzahid Akbar. Their precious contributions enhanced my self-belief and helped me to finish my study in time as well. III Executive Summary CIC initiative taken by Grameen phone – is a countrywide massive network grown in the last few years with over 500 centers across 450 Upazilla of the country which is designed to provide he benefits of internet service among the disadvantaged population and increase employment in this part of the country. Despite of such success of self-sustainability of most of the centers, around 10% of them are still struggling financially. In the point of time, when it is planned to expand the initiative, it is necessary to understand the dynamics behi nd success of such centers and take stock of work so far so as to effectively replicate the experiences and success stories. This report is basically prepared to asses the current business condition and future prospects of he project CIC, in the context of Grameen phone. Even though, I tried to gather as much information as possible relevant to the purpose of the study, still some necessary data might be missing in order to follow the rule of the company confidentiality. However, both primary and secondary sources were used to collect data for the study. Interviews were taken of the User, Non user, GP CIC employees and some Entrepreneurs of the CIC. Secondary data were collected from the Internet, Journals, and Newspapers and from the company Grameen phone itself. IV TABLE OF CONTENTS Contents Page No. Letter of Transmittal Acknowledgement Executive Summary 1. 0 AN OVERVIEW OF GRAMEEN PHONE LTD 1 1. 1 FLOW CHART OF THE COMPANY 2 2. 0 BACKGROUND OF THE REPORT 3 2. 1 OBJECTIVES OF THE REPORT 3 2. 2 METHODOLOGY OF THE STUDY 4 2. LIMITATIONS OF THE REPORT 4 2. 4 OVER VIEW OF THE APPROACH 5 3. 0 GRAMEEN PHONE COMMUNITY INFORMATION CENTER (GPCIC) 6 3. 1 What is GPCIC? 6 3. 2 Objective of the CIC 7 3. 3 How to form a CIC 7 3. 4 General services available in the GPCIC 9 . 5 Target Market of the CICS 10 3. 6 Flow-Chart for CIC Support 10 3. 7 Impact/ Outcome of the project 11 4. 0 Activities that I performed during the Internship Program 14 5. 0 Challenges that I faced 15 6. Learning through the Internship Program 16 V 6. 1 New CIC Roll Out 16 6. 2 C CI IC C O Op pe er ra at ti io on ns s 1 17 7 6 6. .3 3 T Te ec ch hn ni ic ca al l S Su up pp po or rt t f fo or r t th he e E En nt tr re ep pr re en ne eu ur rs s 1 19 9 7. 0 Findings 20 7. 1 Positive findings 20 . 2 Negative Findings 21 8. 0 RECOMMENDATIONS 22 9. 0 CONCLUSION 23 10. 0 References 25 11. 0 Appendixes 26 1. 0 AN OVERVIEW OF GRAMEEN PHONE LTD. Grameen phone Ltd, the leading cell companies states its voyage with an aim? f ensuring affordable telephony service to entire population of Bangladesh. Grameen phone was offered a cellular license in Bangladesh by the Ministry of Posts and Telecommunications on November 28, 1996 and launched its service on the Independence Day of Bangladesh on March 26, 1997. Grameen telecom, is a not for profit company and works in close collaboration with Grameen bank. Grameen telecom, with the help of Grameen Bank, manages the village phone program, through which Grameen phone Ltd provides its GSM services to the fast growing rural customers. Grameen telecom which owns 38% of the shares of Grameen phone Ltd and the rest 62% owns by Telenor AS, the leading cell company in Norway. It has listed both in Oslo and NASDAQ stock exchange. Grameen phone Ltd considers them as a medium to connect the people through their mobility. Management has brought a change in the organizational structure in view of need of time. As of the recent change, line function of the company comprises of the 7 major tasks. These are: Networks (IT Technical) Commercial (Sales, Marketing, Distribution, Logistics, Data New Business, segments, Regional Sales) Communications (Corporate Communications, Information, Public Relations, CSR) Finance (Finance, SCM,HSSE) HR Admin. Customer service Corporate Affairs Government Relations A Working Report on Grameen phone Community Information Center (GPCIC) 2 1. 1 FLOW CHART OF THE COMPANY: A Working Report on Grameen phone Community Information Center (GPCIC) 3 2. 0 BACKGROUND OF THE REPORT After the completion of Four years (12 semesters) BBA Program of Independent University ? Bangladesh; 3 months organizational attachment is a must. I completed this internship period in ? Grameen phone Ltd (GP), the number one telecommunication company in Bangladesh. I worked he GPCIC (Grameen Phone Community Information Center) project under Data and new Business, Commercial Division. I focused on Roll Out, Operation Technical Support of the project. After the kind approval of my instructor, the report originated. 2. 1 OBJECTIVES OF THE REPORT The objective of this working report is to figure out debrief the over all process of the Roll Out, Operation Technical Support Team. Initia tive was also taken to find out the reason behind the GPCIC s success.? ? Understanding the need for information center in rural areas of Bangladesh. ? Understanding the reason behind successful CIC. Understanding the reason behind drop out CIC. ? Understanding the concept of CIC as a social business initiative. A Working Report on Grameen phone Community Information Center (GPCIC) 4 2. 2 METHODOLOGY OF THE STUDY The study required a holistic approach to adequately diagnose the over all circumstance of the CICs. Thus it required a combination of Primary and secondary data collection. Primary – to get an in depth understanding of the entire CIC dynamics / issues from different respondent groups and help fine tune the KSF (Key Success Factors) determinants and Secondary – To capture all etails including cross examination of the KSFs, keeping the study objective in view. The proposed methodology is outlined below: Primary data collection: Primary data have been collected directly to solve the problem at hand. The primary data were collected through taking feedback from the under mentioned sources. CIC operators GP Employees related to CICs Users Non-users Secondary data collection: Secondary data were collected through Internet CIC Booklet CIC report in Media Other secondary source 2. 3 LIMITATIONS OF THE REPORT Alike most of the study time was a constraint for doing this treatise. Since I have been allotted a time frame of three months for my intern it was almost impossible to get the actual figure which can reflect the result of the study with 100% accuracy. The other restraint for executing the study A Working Report on Grameen phone Community Information Center (GPCIC) 5 was the limited access to the internal issues. As an intern, I had very little access in the decision making and other sensitive confidential issues. On the other hand, different centers are located in the rural areas and it is hardly possible to contact with them. Thus, I had to take the interviews via Telephone. As a result, it was really inflexible to identify the actual outcome. Moreover, the financial statements of GP for 2009 have not been published yet. As a result, most of the data those have been provided in the organizational part is based on year 2008. 2. 4 OVER VIEW OF THE APPROACH GP employee Feedback: Partnership arrangement with CICs, Support services made available to the CICs. Need Gap analysis, Reasons for Good or Poor performance etc. Secondary data collection : Area profiling, verify population density, presence and location of important socio-economic, business, educational or other infrastructures ith particular relevance to CIC success. Non-user Feedback: Awareness on CICs service bundle Need/demand for CIC services, Reasons for not using CIC services. Way forward to attract non-users. Profile User Feedback: Awareness on service bundle, Services availed, Role of CIC in their life and living. Need Gap assessment, User profiling. CIC Feedback: CIC Entrepreneur Interview. To explore service bundle offered, services on demand, opportunity lost or problem encountered, complaint handling, customer services profitability etc. A Working Report on Grameen phone Community Information Center (GPCIC) 3. 0 GRAMEEN PHONE COMMUNITY INFORMATION CENTER (GPCIC) What is GPCIC? The Grameen phone Community Information Center is a shared premise where rural people may access a wide-range of state of art services such as Internet, voice communications, video conferencing and other information services. This initiative is part of Grameen phone s drive to ? do something good for the rural community, which is a major portion of the population of the country. CICs developed a unique business model that was highly applauded by local government the International community . Set up with technical assistance from the GSM Association, Grameen phone Community Information Centers (GPCICs) are equipped with the minimum of a computer, a printer, a scanner, a webcam and an EDGE-enabled modem, to access the Internet using Grameen phone s nation? -wide EDGE connectivity. The pilot project started in February 2006 with 16 CICs; today the project has become a massive operation with over 500 CICs operational in nearly 450 Upazilla s. The sho? rt-term plan of this initiative is to establish at least one CIC in each of the 462 Upazilla s. In the long? -run Grameen phone plans to increase the umber of CICs substantially so that very CIC can support the information needs of four adjacent villages. GPCICs are designed to be run independently as small businesses by local entrepreneurs. The entrepreneurs are trained and are provided with continuous support from Grameen phone. To help the entrepreneurs earn a living, Community Information Centers also provide other Grameen phone services, such as payphones (again using Grameen phones mobile network) and electronic recharges (Flexi load) for prepaid and postpaid mobile accounts. A Working Report on Grameen phone Community Information Center (GPCIC) 7 Objective of the CICs: GP’s perspective: Create access to information Generate employment Produce business through self sustained economic activities Socio-economic upliftment of the rural masses Brighten GP s image as Social Entrepreneur? Bridging the digital-divide Entrepreneur’s perspective: Working with Viable business case Opportunity to promote ICT in the local community. How to form a CIC? Technical Option A Working Report on Grameen phone Community Information Center (GPCIC) 8 CIC User User ` MS Windows XP/Linux USB UPS Backup Mainline Power Supply Internet Modem Basic Option Multiple Terminal CIC User CIC User 1GB link CIC User Terminal w/ keyboard mouse Terminal w/ keyboard mouse Terminal w/ keyboard mouse NIVO unit NIVO unit Mainline Power Supply USB EDGE Modem ` Linux Server UPS Backup Switch NIVO unit A Working Report on Grameen phone Community Information Center (GPCIC) 9 General services available in the GPCIC : Internet surfing and e-mailing Content on health, agriculture, etc. Locally relevant customized and open content Chatting with Voice, Picture Video conferencing Typing Scanning, Printing Commercial Mobile Call E-governance services GP value added services such as Flexi Load, Ring tones downloading etc. E-Fax CD Writing Telemedicine services (to be introduced) Multimedia education for children (Meena Cartoon, courtesy of UNDP ) Target Market of the CICS: The inhabitants of the village community (generally). The Government (local central agency, utility services and for e-governance etc. ). Teachers, students and the youth (for internet browsing, distance learning etc. ) Professionals (such as Doctors, Paramedics, Midwives, Agriculturists telemedicine etc. ) Farmers the rural business community (for price applications, rural trading business etc. ) A Working Report on Grameen phone Community Information Center (GPCIC) 0 NGO, Women (at least one worker in the CIC would be a woman) Community Workers etc. FLOW CHART FOR CIC SUPPORT START Problem found by CIC Operator Call CIC Helpline/Raise Workflow Mailer Ticketing System Can CIC Team Solve the problem ? Escalate the problem to other Dept as per SLA Can Concerned Dept. Solve the problem ? Call vendor END Yes Yes No No A Working Report on Gra meen phone Community Information Center (GPCIC) 11 Impact/ Outcome of the project: Socio Economic Impact on GP s Business? Impact on ICT Sector Education Agriculture Health Employment Gender Equity SOCIO-ECONOMIC Bangladesh is an agrarian country. Literacy rate is below 30%. There is a tendency in the populace to leave their village homes in search of livelihood in the already overcrowded cities. These situations must have to be altered and the trend need be reversed soon enough. By creating job opportunities in the villages positive impacts ? on the socio-economic sphere has been made. IMPACT ON GP’s BUSINESS The proposed business model implicated local entrepreneurs; generate business activities in the rural Bangladesh. Business had run as self sustained business units. This has eventually onsequent in positive financial impacts on the business of GP as well. IMPACT ON TELECOM AND INFORMATION TECHNOLOGY SECTOR Telecom is the thrust sector in the country. To keep pace with the rest of the world, Bangladesh has no other alternative but to pace its advancement in telecommunications and tele-density in both voice and data. A Working Report on Grameen phone Community Inform ation Center (GPCIC) 12 GP has noticeably performed in fulfilling its obligation towards Universal Service Obligation in telecom. This project has implemented at the initiatives of GP, has endear GP to the Regulator, he Government and the mass to a great extent. EDUCATION The inhabitants of the villages have come across many educational opportunities through these centers. These would enrich their knowledge. The training facility at the centers provides them the opportunity to learn more about ICT. The literacy rate has increased eventually. AGRICULTURE Bangladesh is mainly an agricultural country with nearly 75 percent of the population dependent on agriculture for their livelihood. Agriculture accounts for approximately 30 percent of Bangladesh s GD? P. Improved farming techniques and the use of irrigation and high-yield grains ave greatly increased Bangladesh s ? agricultural output. This project provided the rural population of Bangladesh with information on issues related to ag riculture. These sites reckoned for information on plants, plant diseases, types of farming, use of pesticides and herbicides etc. Apart from having a vast reservoir of information, CICs keep farmers updated on various agriculture related Government schemes, their details, duration of offer and eligibility. Availing these schemes is beneficial to farmers and local entrepreneur will assist farmers in procuring other details, thus saving their time and energy. HEALTH Information on health helps the citizens remain healthy and fit. It has covered a wide range of topics from Pregnancy to Child health to First Aid tips. Project gives the shortcuts, the little- known tricks and proven methods to help everybody in their quest for good health. By A Working Report on Grameen phone Community Information Center (GPCIC) 13 understanding the basic principles of healthy living and applying them with sense and moderation, people can vastly improve the quality and well increase the length of their lives. Through a section like Ask the Doctor citizen posts any query regarding health advice. CIC has forwarded this query to panel of specialists in Dhaka and people can get a reply. The advances in medicine have truly been staggering. Applying what we already know to the healthcare can lead to continued good health. The project introduces Telemedicine facilities in the long run. EMPLOYMENT It is appreciated from the implementation experience of the project in Bangladesh that there is a direct employment generation for at least one person for each center. After the activity peaks up, with passage of time, at least three persons are indirectly supported by each center which holds a romise for significant employment generation from this project. GENDER EQUITY Government of Bangladesh has announced equal opportunity for women. Parliament has reserved seats for women members. For other areas also, there are many opportunities forthcoming to the rural women for which information and knowledge are lacking. The Community Centers, established on the principle of inclusion, brought b etter knowledge to women. Knowledge brought options, options have created opportunities and opportunities lead to reduction of gender inequality and increase sustainable development of family and the ommunity. DIGITAL DIVIDE Out of 80% of Bangladesh population living in rural and remote areas has little to no access to information. There are many governmental poverty alleviation and development schemes, health A Working Report on Grameen phone Community Information Center (GPCIC) 14 advisory bulletins, information pertaining to citizen-charter, legislation and so on for the rural people, information which do not reach them. But because of the implementation of the CIC empowerment of rural citizen has taken place through these ICT enabled centers by way of rapid flow of information on such issues. Thus the digital divide narrowed up in the long run in the rural Bangladesh. 4. 0 ACTIVITIES THAT I PERFORMED: CIC Identification: Sort out growth centers from LGRD database. A total of 6500 growth centers identified through out the country. Entrepreneur Selection: Archive CIC Entrepreneur application form in electronic database. Assigned weight to application form as per pre set criteria. Responded to entrepreneurs general query over email.? Database Creation: Created a simple database in excel format for closed CIC where commissioning to closing of the project activities was considered. Cut off date was 10 th August 2009. CIC Product Support: Mapped CIC with reload distributors according to their respected territory. Total 87 CICs were mapped with corresponding distributors for Flexi load / reload SIM handover to CIC entrepreneur. Follow up Flexi load out of stock balance for 550 GPCICs. Feed back collection: Collected post event feedback from the Entrepreneurs for various ATL and BTL activities undertaken by Grameen Phone. Assisted in ad hoc task of monitoring evaluation of implementing agency. Mentionable, both ATL and BTL program is carried out by GP to build awareness about GPCIC promote CIC s service ? o different target audience. A Working Report on Grameen phone Community Information Center (GPCIC) 15 Online Over phone training: Occasionally I was blessed with the responsibility to help CIC Training team members to train entrepreneurs over phone and email. The basic task was to guide the entrepreneurs to navigate to appropriate URL for fertilizer recommendation software. Total 3 0 CIC training were conducted by me. Assisted in other ad hoc tasks by CIC team members as and when it was necessary. 5. 0 CHALLENGES THAT I FACED GrameenPhone has a fair recruitment policy. This policy can be classified as a Regular, Contractual, and Part-Time Intern. Every individual Duties, Rights responsibilities have been clearly defined in the employment term. The organization environments are conducive of applying theoretical knowledge in to reality. Like many other big corporate houses GrameenPhone share information on need to know basis. Sometimes it has been felt that people in GP work under strict deadline. They focus more on their immediate deliverables. That time it is difficult to seek their valuable time on any issue for further clarification or to clear up my concept. During CIC field visit it was difficult to move independently. It can be said that CIC center are geographically dispersed. Visiting CIC from different category (e. g. state in their life cycle, revenue earning status, different level of enterprising quality, and varying service augmentation by end user, successful unsuccessful CIC) need considerable time, money energy. Due to their nation wide presence getting all kind of CIC in a single/ few short tour plans is not possible. Strong external competitor has not emerged for CIC till time. A Working Report on Grameen phone Community Information Center (GPCIC) 16 6. 0 LEARNING THROUGH THE INTERNSHIP PROGRAM NEW CIC ROLL OUT To establish new CIC in uncovered Upazilla GP follow bellow mentioned steps. 1. Site Identification: Identify Upazilla establish CIC considering demography, growth center, and long term Business viability. 2. Press advertisement: GP go for press Advertisement for getting application from prospective entrepreneur. 3. Site Selection Data collection: So many technical details e. g. Serving cell, / neighboring cell longitude latitude, radio condition, shop dimension data collected to choose from competing center. Finally CIC team Short list CIC site according to field data. 4. Entrepreneurs Selection: CIC team Evaluate application among competing alternatives. Then Follow competitive selection process, Call for interview, Select the entrepreneur. Finally, pass the selected entrepreneur list to training team. 5. Agreement Signing Logistics Distribution: Following steps are taken in to account ? Administer agreement signing with Individual entrepreneur Immediately after training session ? Compliance issue ? Distribute GP WAN GPPP SIM ? Distribute banner, festoon Poster, leaflet, other POSM. 6. Soft Launch: at this stage under mentioned steps need consideration ? Activate Sim. Verify soft launch status through BSCS, TAPS other tools. A Working Report on Grameen phone Community Information Center (GPCIC) 17 7. Channel Dedication / FPDCH Definition ? Sending request to concerned technical department to Identify of serving cell and needful channel dedication. ? Getting feedback from networks test performance. ? Update in life cycle database ? Collect extern al antenna for CIC with Poor network quality. 8. Shop Profiling ? Raise Purchase Requisitions for all kind of Branding, Profiling marketing materials ? Communicate with Brand or Creative for design related issue ? Allocate work among vendor to maximize efficiency ? Confirm work completion quality in delivery with entrepreneur ? Create move order to disburse bill from finance. 9. Reload SIM Handover: ? send request to reload department ? reload verifies according to agreed process ? reload register SIM send to regional reload ? Regional reload distribute Flexi load SIM to distributor ? Distributor handover Flexi load SIM to entrepreneur. C CI IC C O OP PE ER RA AT TI IO ON NS S 1. CIC Product maintenance: under mentioned things are taken into account for CIC Product maintenance. ? GP WAN ,GPPP, Flexi load Bar – Unbar issue ? Sim Replacement A Working Report on Grameen phone Community Information Center (GPCIC) 18 ? Credit Limit fixation ? Grace period issue ? Update sales report in ERP ? Providing necessary VAT TAX Treatment ? Ensure smooth operation of CIC operation ? Follow up bill collection ? Follow up agreement terms 2. Make shift of apparatus for disqualified Entrepreneurs: under mentioned things are taken into account for Make shift cases Inform regional team regarding disqualification ? Collect SIM from CIC entrepreneur ? Collect marketing materials from CIC entrepreneur ? Collect Signboard from CIC 3. Adjacent CIC Survey: Following steps are done ? Identify CIC/ telecenter Close to one another ? Collect data according to checklist ? Making decision based on collected data ? Inform entrepreneur 4. Organizing Event: It includes following tasks. ? Taking necessary budgetary approval from concern ? Determining suitable alternatives ? Do the needful to organize event ? Bill settlement with finance A Working Report on Grameen phone Community Information Center (GPCIC) 19 5. Marketing promotional material Production delivery ? Determine Marketing Promotional material for Production ? Communicate with Brand or Creative for design related issue ? Determine Ideal Quantity for each CIC Raise PR ? Receive goods from vendor ? Ensure delivery ? Create necessary move order ? Issue work completion certificate ? Expedite bill to finance for settlement T TE EC CH HN NI IC CA AL L S SU UP PP PO OR RT T F FO OR R T TH HE E E EN NT TR RE EP PR RE EN NE EU UR RS S 1 Receiving customer complaints: here activities involved are as under ? Online tic ket system. ? E-mail ? Support Over phone ? Physical visit ? Ad hoc requirement 2. Verification of the complaints: It includes following tasks ? Contact entrepreneurs over phone to verify complain. ? Involve CTC to verify complain for network problem in required cases. ? Visit when necessary 3. Troubleshooting complain resolution: It includes following tasks ? Contact entrepreneurs over phone to verify. A Working Report on Grameen phone Community Information Center (GPCIC) 20 ? Involve CTC to verify complain for network problem. ? Visit as necessary regarding complain. 4. Escalation: It includes following tasks ? Escalated SIM related issues to activation-HLR reset.. ? Escalate Network related issue CTC through GPTTS ? Hardware issues escalated to respective vendors 5. Feedback: It includes following tasks are done ? Feedback from respective departments. ? Provide feedback to the entrepreneur. . Future follows up: At this stage following tasks ? Optimization request to concerned network department for unresolved complaints. ? Advice and support for other technological enhancement related issue for business expansion. 7. 0 FINDINGS: Positive Findings Although, till date the society is not much prepared for the services based on such advanced technolo gy and the understanding on the services are not much clear because of the existing socio-economic condition of the specially in the rural part of the country, however the overall condition of the country is moving forward may be slowly but steadily. And the long existing traditional practices are being changed. Examples are the changed practice of checking results of government exams through the internet, looking for education related information using internet, increased level of email use, seeking different government forms through internet. Off course it requires time and effort for behavioral change of people. However, the change is taking place. A Working Report on Grameen phone Community Information Center (GPCIC) 21 The other important aspect is the absence of strong competitor in the market in the areas of such services. And a large space for work exists related to service development focused to not only the rural part of the country but also for the urban part. This creates a huge opportunity for the service providers to grab the market before other competitors and remain ahead of them. Negative Findings: ? Pricing strategy The current pricing strategy is resulting disadvantage for the CICs as any potential shop can have an internet SIM and start providing internet service. This situation keeps no competitive edge for the CICs in some short term business cases. ? Lack of skill among the entrepreneurs: The average computer skill English language comprehension skill are barely minimum to support CIC operation . However GP is taking manifold program to develop entrepreneurs skill set. Practicality is human capacity development is very costly time taking matter. Sometimes people can actually visualize true benefit of ICT. ? Image crisis of the CICs: The image of CIC is not much different from a „Flexi-load shop and suffering from image crisis. ? The main reasons are inability of the CICs to introduce itself strongly as „Information shop and ? signboards/POS materials with similar color/design with other STP service providers. Sustainability: Insufficient revenue due to low entrepreneurs commitment level, sometimes experiencing Slow internet speed, Communication gap between the CIC owner and Operator, change in entrepreneur s business scope, tendency to exploit grace period, technological advancement and ? so on causes short time sustainability of some CICs. A Working Rep ort on Grameen phone Community Information Center (GPCIC) 22 8. 0RECOMMENDATIONS The key issue for sustainability is sufficient revenue which can be obtained through creating demand in the form of awareness building. Well designed communication should e carried out which would be understandable to the target community. Both ATL and BTL are required to generate sufficient awareness and understanding on the services. Promotional programs should be developed around the benefits of the services and success stories should be highlighted. Within the process technical terms/words should be avoided. Service bundle should be designed based on the demand and profitability and new service line should be added. Usage of existing information service i. e. contents has to be increased as well. Monthly internet charge for the CICs should be reduced compared to others providing ompetitive edge for the entrepreneurs. Educated young person with higher educational level, higher computer skill and plea sant personality should be preferred. Partner organizations should also be requested to recommend for such candidates. Sufficient speed for internet should be ensured for smooth running of the business. Skill of the entrepreneurs should ensured by providing proper training to the entrepreneurs specially in the area of identifying proper address/ source of information ability to find appropriate information from right place and deliver the service to the users with faster speed. To keep the motivation level of the entrepreneurs, increased communication should be ensured. Regular workshops and training programs can serve the purpose. A Working Report on Grameen phone Community Information Center (GPCIC) 23 Technical support should also be strengthened and appropriate method of communication should be developed for faster service. Local influential persons should be involved with this initiative as they have a strong influence and reliability within the community. And finally, image crisis of the CICs should be overcome. The CICs should be differentiated from a „Flexi-load shop . Different colors and designs from other shops can ? be used for differentiating purpose. 9. 0 CONCLUSION The internship program helped me discover a new era of ICT innovation for the latest world of art technology. Telephone internet (Mobile plus Landline) Penetration in Bangladesh is less than 30 % 3% respectively. It s a green field market for CIC (generic name Telecenter) in ? Bangladesh. Here I found that ICT can bring meaningful changes for the country people. Other landline PSTN operator can also initiate such project as social business. The business model is self sustainable. Unlike many other projects, there is no fear of shutting down the project after the expiry of project fund. Entrepreneurship is being promoted by GP in Collaboration with Public Private Partnership. There should have Clear Policy from Bangladesh Telecom Regulatory Commission to promote this short of ICT Initiative through out the country. Technology itself can not bring changes for the community peoples lives. Moreover Capacity building is required for the person who will be using this technology to exploit the benefit from technology. Additionally some other organizations are evolving as content developer to isseminate digitized content for a fee. A Working Report on Grameen phone Community Information Center (GPCIC) 24 REFERENCES: ? www. grameenphone. com ? www. gpcic. org ? anovatechbd. com A Working Report on Grameen phone Community Information Center (GPCIC) 25 ANNEXURE-1 Table: CIC services Sl. Category Services 1. Agriculture 1. 1 Crop production (Seed Varieties, Irrigation e tc. ) 1. 2 Tools (Procurement, Marketing, Hiring) 1. 3 Marketing 1. 4 Pricing 1. 5 Financing (Micro credit) 1. 6 Crop Insurance 1. 7 Weather reports 1. 8 Disaster warnings 2. Animal Husbandry 2. 1 Animal Health Veterinary Services . 3 Finance Schemes 2. 4 Production (Best practices) 2. 5 Livestock development 3. Citizen Services 3. 1 Procedures 3. 2 Documentation 3. 3 Forms 3. 4 Contact Directory 3. 5 Grievances/ Redressal 3. 6 Schemes Benefits 3. 7 Birth Death Certificates 3. 8 Matrimonial 3. 9 STD, PCO, Cyber Cafe 3. 10 FAQs 4. Health 4. 1 Vaccination Schedule 4. 2 Maternity Care 4. 3 Family Planning 4. 4 Medicines 4. 5 Ambulance Services and Transportation 4. 6 Hospitals / Primary Health Centers Information 4. 7 Blood Bank 4. 8 Life Saving Drugs 4. 9 Doctor’s Database 4. 10 Appointment with doctors 4. 11 e-Diagnostics 4. 2 Material Management Systems (Medicine) 5. Education 5. 1 School/College/University 5. 2 Syllabus 5. 3 Education Results 5. 4 Education Abroad 5. 5 S chemes/Scholarships 5. 6 Counselling/FAQs 6. Land/Property 6. 1 Land Records 6. 2 Property Transfer and Registration 6. 3 Property tax 6. 4 Property Rules and Regulation 6. 5 Land Income Certificates A Working Report on Grameen phone Community Information Center (GPCIC) 26 7 Employment 7. 1 Job Opportunity (Exchange) 7. 2 Registration 7. 3 Self employment scheme 8 Social Welfare 8. 1 Schemes and Benefits 8. 2 Directory of NGO 8. 3 Citizen Rights 9 Utility Services 9. Applications 9. 2 Outstanding bill Statements 9. 4 Bill Collection on various Utilities 10 Business 10. 1 Procedures 10. 2 Documentation 10. 3 Forms 10. 4 Schemes (Subsidy loans) 10. 5 Compliances with Rules Law (Vat etc) 10. 6 Desktop Publishing 11 Union Parishad Matters 11. 1 Birth 11. 2 Death 11. 3 Utility Connection (Water, electricity etc. ) 11. 4 Property Transfer Registration 11. 5 Tax Rules 11. 6 Tax Payments 11. 7 License and Concession 11. 8 Permits 12 Consumer Welfare 12. 1 Consumer Rights 12. 2 Consumer Co urts 12. 3 Legal Assistance 13 Environment 13. 1 Pollution Control Information/ forms 13. 2 Environment 3. 3 Grievances/Redressal 14 Tourism Transport 14. 1 Room Availability/Booking 14. 2 Booking of Long Distance Bus Tickets 14. 3 Information on Transport Routes, Sight seeing places 15 Entertainment 15. 1 Video Cable TV Total Category: 15 Total Services: 80 A Working Report on Grameen phone Community Information Center (GPCIC) 27 ANNEXURE-2 FINANCIALS OF THE GPCIC A A. . C Co os st t o of f t th he e P Pr ro oj je ec ct t: : Sl Items Quantity Actual Cost 1 Fuel generator 1 18,000 2 Local PC 6 200,000 3 Internationally branded PC 1 42,000 4 Clone PC 6 170,000 5 Laptop 3 180,000 Printer 16 36,000 7 Scanner 16 30,000 8 UPS 8 20,000 9 Web cam (0. 3 MPx) 16 24,000 10 Web cam (1. 3 MPx) 2 10,600 11 Release fee for Solar Panel 1 0 12 Portal Development 1 25,000 13 Terminal 3 0 14 Internet switch 1 2,500 15 Clone PC 1 30,000 16 1 GB cable 1 2,000 17 UPS 5 10,000 18 Motorola C117 2 10,000 19 e-Trust antivirus 16 25,000 20 Clone PC 3 88,500 21 UPS 3 6,000 22 Digital banner 16 23,000 23 Business card 4800 8,000 24 Poster 320 13,000 25 Leaflet 4800 11,000 26 Motorola C117 2 5,580 27 Windows XP CD 3 170 28 Cosonic headphone 2 500 29 DKU 5 cable 2 1000 0 Spiral binding 15 3000 31 Spiral binding 11 200 32 Power strip 2 200 33 FDD 1. 44 MB 12 4,680 34 FDD cable 12 360 35 Headphone 19 2,800 36 USB camera cable 16 3,500 37 Power strip 10 2,300 38 Blank CD 10 300 39 Spiral binding 28 550 40 Multi Socket 14 580 41 Miscellaneous cost 3 20,000 Total cost of the CIC Project BDT 1,030,320 USD 15,152 A Working Report on Grameen phone Community Information Center (GPCIC) 28 B: Table: Income forecast for the established CIC Income Head 1st Month / day 2nd Month / day 3rd Month / day Internet Browsing 1hrs X Tk 20 20 2hrs X Tk 20 40 3hrs X Tk 20 60 Computer Compose 5 page X Tk 10 50 10 page X Tk 10 100 15 page X Tk 10 150 Printing 5 page X Tk 5 25 7 page X Tk 5 35 10 page X Tk 5 50 Scanning 2 nos X Tk 5 10 5 nos X Tk 5 25 10 nos X Tk 5 50 Digital Photo using web cam 2 nos X Tk 20 40 2 nos X Tk 20 40 3 nos X Tk 30 90 PC Phone 10 Min X Tk 15 150 15 Min X Tk 15 225 20 Min X Tk 15 300 Information Service (Health, Agri, Education) Lump sum 20 Lump sum 50 Lump sum 70 Total Daily Sales 315 465 700 Total Monthly Sales ( 25 days) 7,875. 00 11,625. 00 17,500. 00 Total Monthly Sales from 16 Center 126,000. 00 186,000. 0 280,000. 00 Total Sales in 1st Year (per center avg. ) 194,500 Total Sales in 1st year from 16 Center 3,112,000 A Working Report on Grameen phone Community Information Center (GPCIC) 29 C. Operating Expenditure (per month) Item of Cost 1st Month 2nd Month 3rd Month House Rent 1,000. 00 1,000. 00 1,000. 00 Electricity 800 1,000. 00 1,000. 00 Internet 600 600 600 Spare, Ink, Cartridge, etc 2,000. 00 3,000. 00 4,000. 00 Stati oneries 200 300 500 Telephone Bill 4,500. 00 5,000. 00 6,000. 00 Net-2 Phone Card cost 100 100 200 Staff Salary 2,000. 00 2,000. 00 3,000. 00 Content 500 500 1,000. 0 Travel and conveyance 500 500 700 Maintenance 0 0 500 Others 500 600 1,000. 00 Total monthly expenditure for 1 Center 8,200 9,600 13,500 Total monthly expenditure for 16 Center 131,200 153,600 216,000 Total expenditure in 1st year for 16 Centers 2,444,800 Particulars 1st Month 2nd Month 3rd Month Monthly Operating Profit from 1 Center (325. 00) 2,025. 00 4,000. 00 Monthly Operating Profit from 16 Center (5,200. 00) 32,400. 00 64,000. 00 Operating Profit in 1st Year 1,051,200. 00 A Working Report on Grameen phone Community Information Center (GPCIC) 30 1. Name in capital letter 1. 2 Family Name 1. 3 Other Names 1. 4 Gender Put a cross (x) in the relevant box Male Female 1. 6 Date of Birth D D M M Y Y Y Y 1. 8 Nationality Photograph (Passport Size) 1. 5 Marital status Put a cross (x) in the relevant box Single Married 1. 7 Place of Birth About you Part 1 GPCIC Application Form 2008 A Working Report on Grameen phone Community Information Center (GPCIC) 31 2. 1 Your full permanent address 2. 6 Contact details if different from above Degree Institution 2. 2 Father’s name 2. 3 Mother’s name 2. 4 How long have you lived at this address Years Months 2. 5 Contact number(s) 2. 7 E-mail address Year Result Your contact details Part 2 Your institutional education Part 3 A Working Report on Grameen phone Community Information Center (GPCIC) 32 3. 1 Full address of proposed site/shop 3. 3 Distance of nearest internet service provider from proposed site 3. 5 Distance of nearest GP BTS 3. 7 Type of ownership of the proposed site. Self owned Rented If ‘rented’ please complete part 3. 6 3. 9 Agreement signing date. 3. 2 Location address of nearest internet service provider 3. 4 Area measurement of proposed site 3. Type of proposed shop/site 3. 8 Do you have any agreement with the shop owner? Yes No If ‘yes’ please complete part 3. 7 3. 8 3. 10 Agreement expiry date. Your professional expertise Part 4 Proposed site information Part 5 A Working Report on Grameen phone Community Information Center (GPCIC) 33 Please put a cross (x) in the relevant boxes to show that these necessary hardware you already have Computer Scanner Webcam Headphone Digital Camera EDGE modem Printer UPS Ensure you submit all relevant documents. If you submit false document it will adversely affect your pplication. Please put a cross (x) in the relevant boxes to show that these document will be submitted with your application Passport size photograph (4 copy) attested by 1st class gadgeted officer Photocopy of all academic and professional certificates attested by proper authority. Photographs of proposed site/shop. Signed Agreement/deed in between site owner/vendor and Entrepreneur, applicable only in the cases when the site is an rental basis Attested photocopy of original title deed (sub-kabala/heba/exchange)/agreement for long-term possession (Verified with the original), applicable in all cases. Mutation Parcha along with DCR in the name site owner in respect of the site, land and building. Succession certificate (if the site owner acquires the title and possession by way of inheritance). Registered Power of Attorney (if the site is controlled, managed, supervised and possessed by the constituted lawful attorney on behalf of the actual site owner) Resolution of Governing Body including by-laws (applicable only in the cases when the site belongs to any school, college, trust, society or similar institution/organization. ) Approval for construction, plan and structural design of the site building from concerned local overnment authority Approval for commercial use of the site building from concerned local government authority, if the building is located within any residential area Holding Tax Receipt, if the site building is located within any city corporation/municipality area Copy Of recent Utility Bill Trade License of the Entrepreneur Supporting documents checklist Part 7 Business compliance documents Part 8 Hardware checklist Part 6 A Working Report on Grameen phone Community Information Center (GPCIC) 34 You must now read the declaration below and sign it. 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